- WHAT IS A REVIEW ?
Last Updated on April 10th, 2017
These User Guidelines apply to the use of the Psydro Ltd. (“Psydro”) web- and mobile based platform, available at https://psydro.com/ (the “Website”), and Psydro’s Mobile App available on Google Play and the Apple Store (the “Mobile App”). For the purposes of these guidelines, a user is every person who uses the online platform to view content, submit, edit or delete a review (the “User”, “you”, “your”). Please read these guidelines carefully before using the Website. These User Guidelines and the use of the Psydro Website and Mobile App are subject to our Terms and Conditions, which you can find here.
To submit a review, go to Psydro’s home page and type the name of the company you wish to rate in the search box, or by browsing the list of companies. Click on the write a review button on the company’s review page. You will be redirected to a separate page, where you must enter your registered user account details. If you do not have a registered user account, you will need to create one in order to submit a review. Click on the Register button and follow the instructions. You will need to submit relevant information about yourself and verify your email address. Following successful registration, you will have access to fill in the evaluation form and submit your review. You can also use the floating write a review button.
If you wish to add more information or change a review you have already submitted, enter your profile page and then select edit and make the changes you wish to make.
We take all reasonable measures to display only genuine reviews of existing customers. Our verification process includes checking of IP addresses, email verification, constant monitoring of reviews to ensure they are real and comply with our publishing standards. We may ask you to provide a copy of your receipt and/or invoice to verify the authenticity of your purchase or order. We may also require you to submit copies of your correspondence with the company for the above reasons.
The reviews submitted on Psydro are 100% not controlled by the companies they refer to. Nevertheless, all reviews are moderated and subject to an approval by Psydro before they are available on the Website and Mobile App. We only post reviews from verified Users.
We run a zero-tolerance policy towards fabricated reviews. Such reviews undermine the basic idea behind Psydro – to help Users make educated purchasing decisions.
If we become aware that a company attempts to publish a fake review, we will post this information on their company profile so that Users are aware of this action.
Reviews are not altered, changed, modified or censored by Psydro before being posted on the Website and/or Mobile App. We do however have strict quality standards policy. If your review violates our policy, we may ask you to change or delete it, and we reserve the right to remove it at any time and block your access to Psydro, in accordance with our Terms and Conditions. Other Users may also report your review if they believe that it does not meet our standards.
If your review violates these Guidelines, we reserve the right to take any of the following actions, in accordance with our Terms and Conditions and applicable laws:
Your account may be suspended if you have violated these Guidelines or our Terms and Conditions. If you believe that your account has been unfairly suspended, or wish to appeal your suspension, please contact us at [email protected] Our team will be in touch shortly to discuss your account.
Psydro may amend, change or update these User Guidelines, from time to time, entirely at its own discretion. You shall be responsible for checking these Guidelines, from time to time, and ensuring continued compliance with these Guidelines. Your use of the Services after any such amendment or change in the Guidelines shall be deemed as your express acceptance to such amended/changed Guidelines and an assent to be bound by such changed/amended Guidelines.
If you have any questions regarding these User Guidelines, please send us an email to [email protected]
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