Thank you for using Psydro. These General Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Psydro website at https://www.psydro.com, as well as any subdomains of the same, such as https://shop.psydro.com/ (collectively referred to as the “Website”), including but not limited to delivery of information via the Website.

Please read these Terms carefully.

By accessing or using the Website, you are agreeing to these Terms and concluding a legally binding contract with Psydro Ltd., a company incorporated and existing under the laws of the United Kingdom. Do not access or use the Website if you are unwilling or unable to be bound by the Terms.

You can accept the Terms by:

Psydro Ltd. is a commercial company, providing the Services offered through the Website and Mobile App.

Content - "Content" will include (but is not limited to) images, photos, audio, video, location data, 'nearby places', and all other forms of information or data.

Psydro - “Psydro” (https://www.psydro.com is a web- based Internet platform, owned by Psydro Ltd., a company incorporated and existing under the laws of the United Kingdom, registered under in the Companies House under number 10723326, having its seat and registered office at 162-168 High Street, Rayleigh, Essex SS6 7BS, United Kingdom which enables users to use the Services of the Website, which are the subject of these Terms of Service.

Psydro Content - "Psydro Content" means content that Psydro creates and makes available in connection with the Services, including, but not limited to: visual interfaces, interactive features, graphics, design, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with the activities associated with your User Account and all other elements and components of the Services excluding Your Content and third party content. "Third Party Content" means content that comes from parties other than Psydro or its Users and is available in or through the Services.

Services - "Services" include any and all services, which Psydro Ltd. may offer to the User, through the Website, including but not limited to writing reviews or purchasing any products from any third parties (“Sellers”) via the Website.

User - "User" or "you" or "your" refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information or viewing pictures and includes other persons jointly participating in using the Services, including without limitation a user leaving an opinion or a review about a specific business on the Psydro Website.

User Account - "User Account" is a separate part of the Website, containing User information required by Psydro during registration. The User Account is accessed by the User through entering an email and a password.

We - "We", "us" or "Psydro" refers to Psydro Ltd, a commercial company, providing the Services offered through the Website.

Your Content - "Your Content" or "User Content" is the content, submitted by you, as a User of the Website. It includes, but is not limited to what you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, opinions, images, photos, messages, User Account information, and any other materials that you publicly display or are displayed in your User Account profile.

Eligibility - You hereby represent and warrant that you are at least thirteen (13) years of age or above and are fully able and competent to understand and agree with the terms and conditions, obligations, affirmations, representations, and warranties set forth in those Terms.

Compliance with the laws - You are responsible for complying with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and the applicable law and in a manner that does not violate our legal rights or those of any third parties.

Website Availability - The Website may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.

User Accounts - You must create a User Account and provide certain information about yourself in order to use (some of) the Services that are offered through the Website. You are responsible for maintaining the confidentiality of your User Account password. You are also responsible for all activities that occur in connection with your User Account. You agree to notify us immediately of any unauthorized use of your User Account. We reserve the right to close your User Account at any time for any or no reason. Your User Account is for your personal, non-commercial use only. In creating it, we ask that you provide complete and accurate information about yourself to bolster your credibility as a contributor to the Website. You may not impersonate someone else (e.g., adopt the identity of a celebrity or your next-door neighbour), create or use a User Account for anyone other than yourself, or create multiple accounts. If you are using a pseudonym, please note that some people may still be able to identify you if, for example, you include identifying information in your reviews, use the same account information on other sites, or allow other sites to share information about you with Psydro. Please read our Privacy Policy for more information.

Communications from Psydro - By creating a User Account, you agree to receive certain communications in connection with the Website.

Any products or services purchased through the Website are supplied by third-party Sellers. Those Sellers are in no way affiliated with Psydro Ltd. Hence, Psydro Ltd. only acts as an intermediary (retailer) between you and the Seller, listing products on the Website and processing payments in accordance with Section 13 below.

Psydro Ltd. shall not be held liable if you are dissatisfied with any product or service purchased through the Website. Any product disputes shall be raised with the respective Seller. Psydro Ltd. undertakes to provide you the details of any such Seller if you wish to request those.

We do not hold any products or services purchased by Sellers in stock. All such products or services are dispatched / supplied to you by Sellers themselves. Once a payment is made in accordance with Section 13 below, we hold your payment until an order is confirmed as delivered / supplied by the Seller to you. Only then Psydro Ltd. releases the funds to the respective Seller.

As a User, you are free to request the cancellation of an order free of charge via the “My Orders” section in your User Account within seven days of making the same, if that order has not been dispatched. Any refund will be issued to the credit/debit card you used to make your purchase payment.

Once an order is marked as dispatched by the respective Seller, any request for the cancellation or amendment of that order shall be directed towards the Seller. Psydro Ltd. cannot be held liable if any Seller refuses to honour their statutory or other obligations, including any obligation to comply with a “cooling-off” period.

Users can request the cancellation of an order and its refund after more than seven days after its placement have passed. Yet, in such case, Users will incur a 3% cancellation fee, which represents the fee our payment services provider charges us for capturing and refunding the payment. Whenever you make a request for the cancellation of your order after the abovementioned seven days have passed, you will be prompted to agree with the said 3% fee. An order cannot be cancelled if you do not agree with this fee.

You shall communicate all returns (and refund requests) directly to the respective Seller via the “My Orders” section of the website. Please bear in mind that different sellers may have different return policies so please make sure you read those before making or returning a purchase.

Psydro Ltd. will not be able to get involved in any discussions or dispute resolution processes between the User and the Seller once an order has been marked as dispatched by the respective Seller.

Psydro may amend, change or update these Terms of Service, from time to time, entirely at its own discretion. You shall be responsible for checking these Terms, from time to time, and ensuring continued compliance with these Terms. Your use of the Services after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed Terms and an assent to be bound by such changed/amended Terms.

Psydro may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with Psydro. In case there are any inconsistencies between the English version of the Terms and its translated versions, the English version of the Terms shall prevail.

Responsibility for Your Content - You are responsible for the content you publish. You assume all risks associated with the content you publish, including anyone's reliance on its quality, accuracy, or reliability, disclosure or truthfulness of information. You represent that you are competent to publish content. You may not imply that the content published by you is in any way motivated, sponsored or endorsed by Psydro. You may expose yourself to liability if, for example, the content you publish contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including hate speech or pornography; harms minors; or violates or advocates the violation of any law or other legal regulation.

If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual experience that you had when using the services of a given business or when buying the goods of a given business; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to post a review that was not a fair expression of your honest opinion. Despite the fact that all reviews are moderated and subject to an approval by Psydro before they are available on the Website, we would like to reiterate that User reviews do not reflect the opinion of Psydro.

Right to use Your Content - By submitting Your Content, you hereby irrevocably grant us a perpetual, irrevocable, non-exclusive, royalty-free right to use the published content on the territory of the European Union. This includes the right to sub-license and transfer. By “use” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, any claims and assertions of moral rights with respect to Your Content brought against us, any third party services and our and their users.

Ownership of Content - As between you and Psydro, you own Your Content. We own the Psydro Content, including, among others, visual interfaces, interactive features, graphics, design, compilations, including (but not limited to) our database of user content and other Website Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Website, excluding User Content and Third Party Content. We also own the copyrights, trademarks, trade names, and other intellectual and proprietary rights ("IP Rights"), associated with the Psydro Content, the Website. This means that you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit the Psydro Content, in whole or in part, except as expressly authorized by us.

Content Removal - We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content that we, for any reason or no reason consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Users in our sole discretion.

Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including reviews) or engage in any activity that, in our sole discretion:

We process your personal data in accordance with our Privacy Policy and cookies in accordance with our Cookie Policy. You can always retrieve the current version of these at Cookie Policies. In particular these data protection provisions govern and explain the extent to which your personal data is collected, processed, can be seen by other Members and what options you have for controlling its disclosure to other Members and third parties.

Please have a careful look at our Privacy and Cookie Policies to learn more about the way we process and handle your personal information.

In addition, all reviews, opinions and posts that you make on the Website shall comply with our User Guidelines.

The Services may contain, or you may be sent through the Website to, links to other websites (“Third Party Websites”), as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software and other Content or items belonging to or originating from third parties ("Third Party Content"). Such Third Party Websites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, safety or completeness by Psydro and Psydro is not responsible for any Third Party Websites accessed through the Website or any Third Party Content posted on, available through or installed from the Website.

You agree that we are not responsible for the availability or Third Party Content of such Third Party Websites. Your use of Third Party Websites is solely at your own risk.

The Services may be supported by advertising revenue and may display advertisements and promotions.

Parts of the Website may contain such advertising information or promotional material or other material submitted to Psydro by third parties. Responsibility for ensuring that material submitted for inclusion on the Website complies with the applicable international and national laws is on the party providing the information/material. Your correspondence or business dealings with, as well as the participation in promotions of, advertisers other than Psydro, found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Psydro will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertisers on the Website.

By sending us any ideas, suggestions, documents or proposals ("Feedback"), you agree that (i) your Feedback does not contain the confidential or proprietary information of third parties, (ii) we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (iii) we may have something similar to the Feedback already under consideration or in development, and (iv) you grant us an irrevocable, non-exclusive, royalty-free, perpetual right to use, modify, prepare derivative works, publish, distribute and sublicense the Feedback, and you irrevocably waive, against Psydro and its users, any claims and assertions of any moral rights contained in such Feedback.

Payment is done exclusively by credit/debit card. We accept all major types of credit and debit cards. All credit/debit cardholders are subject to validation checks and prior authorisation by the card issuer. If you are not using your own credit/debit card to pay for the subscription or order, you must ask the permission of the credit/debit cardholder before entering the payment details. By clicking "Submit" you are confirming that you have obtained the express prior permission of the credit/debit cardholder. Following clearance, payment will be debited from your account upon receipt of your subscription/order by Psydro Ltd.

If the issuer of your payment card refuses to authorise payment to Psydro Ltd., we will not be able to process your purchase request or order. Psydro Ltd. together with its business partners, takes all reasonable care to ensure that its payment system is secure. All payment card transactions made through the Website are processed using a secure online payment gateway (Secure Socket Layer (SSL) technology) that encrypts your card details in a secure hosting environment. We do not hold your payment card details on a Psydro Ltd. server.

Payment processing services for Users on the Website are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a User on Psydro, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Psydro enabling payment processing services through Stripe, you agree to provide Psydro accurate and complete information about you, and you authorise Psydro to share it and transaction information related to your use of the payment processing services provided by Stripe.

You are responsible for maintaining the confidentiality of your username, password and your User Account, as well as all activities that occur under your User Account. You hereby agree to indemnify, defend, and hold us, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective directors, owners, employees, agents, representatives and assigns harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions) incurred by the abovementioned in connection with any claim arising out of any breach by you of these Terms or claims arising from your use of the Website and/or your User Account. You agree to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to employ separate counsel and assume the exclusive defence and control of any matter otherwise subject to indemnification by you. We will use reasonable efforts to notify you of any such claim, action or proceeding.

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES, ACCESSIBLE ON OR THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT, PERMITTED BY THE APPLICABLE LAW, PSYDRO LTD. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE FACT THAT: (I) THE SERVICES, ACCESSIBLE ON OR THROUGH THE WEBSITE MAY BE TRADED OR SUITABLE FOR A SPECIFIC PURPOSE, (II) THE SERVICES, ACCESSIBLE ON OR THROUGH THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION AND ERRORS, (III) DEFECTS WILL BE RECTIFIED, (IV) THERE ARE NO BUGS, VIRUSES, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES, FOLLOWING THE ACTIONS OF THIRD PARTIES, (V) THE SECURITY METHODS USED WILL BE SUFFICIENT FOR THE PROTECTION OF THE SERVICES AND THEIR USERS, AND (VI) WITH REGARD TO THE CORRECTNESS, ACCURACY OR RELIABILITY, THERE WILL BE NO LOSS OF DATA, CONTENT OR INFORMATION.

DOWNLOADING OR OTHERWISE OBTAINING MATERIALS THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, MOBILE PHONE, TABLET OR OTHER DEVICE OR FOR LOSS OF DATA THAT RESULTS FROM THE DOWNLOADING OF ANY SUCH MATERIAL. PSYDRO WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE PSYDRO SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. THE COMMUNICATION WITH PSYDRO, WHETHER WRITTEN OR ORAL, IN CONNECTION TO, TROUGH THE OR AS A RESULT OF USING THE SERVICES SHALL NOT CREATE ANY WARRANTIES NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING, YOU AGREE THAT WHEN USING THE SERVICES, YOU WILL NOT USE ANY TRADEMARK, TRADE NAME OR LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY TO CAUSE CONFUSION ABOUT THE OWNER OF SUCH MARKS, NAMES OR LOGOS.

PSYDRO MAKES NO PROMISES WITH RESPECT TO ANY THIRD PARTIES, SUCH AS ANY BUSINESSES THAT CAN BE SEEN ON THE WEBSITE, THE EXPERIENCE YOU HAVE WITH THEM OR OTHER USERS OF THE SERVICES. PSYDRO IS NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THEIR ACTIONS OR OMISSIONS, INCLUDING, FOR EXAMPLE, IF ANOTHER USER OR BUSINESS MISUSES YOUR CONTENT, IDENTITY OR PERSONAL INFORMATION, OR IF YOU HAVE A NEGATIVE EXPERIENCE WITH OUR SERVICES OR ANY OTHER GOODS OR SERVICES PROMOTED OR FEATURED ON THE WEBSITE.

YOUR PURCHASE AND USE OF PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES THROUGH THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK.

PSYDRO'S MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH THE SERVICES IS LIMITED TO GBP 100.

PSYDRO DISCLAIMS LIABILITY FOR ANY (I) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, (II) LOSS OF PROFITS AND RESULTING DAMAGE, (III) BUSINESS INTERRUPTION, (IV) REPUTATIONAL HARM, OR (V) LOSS OF INFORMATION OR DATA.

You agree that any and all disputes and claims, arising out of or in connection with these Terms, the Website and the Services shall be resolved individually, without resort to any form of class action.

Any and all claims, judgments, and awards shall be limited to the greater of: the actual out-of-pocket amount paid by you to Psydro for accessing the Website and the Services or GBP 100, but in no event attorneys' fees; and under no circumstances you will be permitted to obtain awards for, and each User hereby waives all rights to claim punitive, incidental, consequential damages or any other damages other than actual out-of-pocket expenses for using the Services of Psydro.

This Agreement and all rights and obligations in connection with it are governed by English law. Any disputes between the Parties arising from this Agreement shall be heard and determined by the competent Court of the United Kingdom.

If any of these terms of use are found unlawful, void, or for any reason unenforceable, then such provisions will be considered severable from the remaining Terms and will not affect the validity and enforceability of the remaining provisions.

In order to address a question, to resolve a complaint regarding the Website or the Psydro Services, or to receive further information regarding the Services, please contact Psydro using one of the following methods:

Address: 162-168 High Street, Rayleigh, Essex SS6 7BS

E-mail: support@psydro.com