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Welcome Back

We have missed you and are super happy you have returned!

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Welcome Back

We have missed you and are super happy you have returned!

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Refunds & Returns

Refunds

Psydro is a third party retailer meaning we do not hold or ship stock, we simply connect your order with the seller, so we have limited liability. Once the order has been shipped, any refunds requested will be between the customer and the seller.

You have the right to cancel anytime. This can be done inside your “My Orders” section once logged in.

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You cannot cancel the order with Psydro once the order has been dispatched, any queries relating to refunds after this will be directly between you and the seller.

You can request a refund after 7 days if the order has not been dispatched, however, if you do this, you will incur a 3% cancellation fee. This fee covers the processing Psydro has incurred for both capturing the payment and refunding the payment. If you cancel the order after 7 days you will be alerted to this cancellation fee via the pop-up before doing so. By performing this action you are agreeing to the cancellation fee as per our terms and conditions.

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Returns

All returns are between you the customer and the seller, you have the ability to communicate with the seller through your “My Orders” section by selecting “Contact Seller”

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There are specified return policies on each product listing, so it should be clear what the seller is willing to offer before you purchase.

* Psydro will not be held liable to any discussion or resolutions between the customer and the seller once the order has been marked dispatched on Psydro by the seller.

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