I ordered some trainers online and yodel delivered next day no problem.
*Thursday: received text to say that goods were refused. (Called depot and they said they didn't try to deliver)
*Friday: Told that goods went back to merchant.
*Wednesday: App says "Delivered to neighbour" (Called customer services and said that they were brought back to depot)
*Friday: Still no delivery after waiting in all day - said I would collect from depot.
*Saturday: Told they were at for delivery. Called to ask what time, they said "You are supposed to collect from depot - depot is closed now, Collect Monday."
Monday: Drive to depot told "They are out for delivery"
Delivered...??? Left on front door step!!!
There are no words...
I’m an avid online shopper and after get parcels delivered to my house. Unfortunately i can not wait in 24/7 for them to arrive. Normally I have no problems with my deliveries but yodel in particular seem to have a strange idea of what a “safe place” is. I have recently had parcels left wedged into next door’s bush with no card left (we didn’t realise it was there for days), one down a shared alleyway down the side of our house, and one in our recycling bin. When challenged on these they didn’t seem to bothered.
They have left a few parcels outside my door when I’ve been in and not even been bothered to knock! Not even a card through either! Rubbish.
Never had a delivery where it has been late or had any problems. Great service if your not in and you need to rearrange delivery too. Will continue to use ????????
Recently had a parcel delivered from yodel no card put though the door
So when I tracked it online said it was delivered to my address and put in a safe place
Still can't find that safe place and no reponse from customer service department
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