Simple navigation around site. Found what I needed. And found the live chat features an absolute blessing whenever I needed help.
I would give zero stars if possible. New phone wouldn't unlock after months contract so rang up for help. Took a month, three store visits and countless hours over phone to get sorted. Kept getting pushed around different departments only for same wrong info to be given. Was offered credit as goodwill but is of no use as I was changing network.
I've been a Vodafone customer for many years now and personally find that recently Vodafone customer service is poor and lack of understanding, that's why I am rating Vodafone a two star rating.
During 4 telephone calls with Vodafone, we were hung up on, swore at by an agent, manager failed to provide us with complaints department information and then lastly offered a mere £10 as an apology due to experiencing all of the above.
I was initially given 6 gb of data as part of a promotion.
I stupidly let this expire without using a single gb of data.
I contacted Vodafone live help who were more than helpful and instead offered me a £20 big value bundle pack for the month.
I have been with Vodafone for 20 years now and would not move to another provider as their service is the best I've experienced.
I would highly recommend.
Been with Vodafone my whole life since i had my first mobile a school and that was a very long time ago. They reward loyalty rather than only offering the best bits to newbies. Any issues i have ever had with damged handsets, signal or billing has always been swiftly resolved to a high standard.
My husband has been with Vodafone for a few years now and yesterday we got a great deal on an iPad for £22 a month for 6 months only! And after the 6 months the iPad is ours to keep. So if you’ve been with Vodafone a while it may be worth seeing what great deals you can get for being a loyal customer.
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