www.tui.co.uk

I'm not usually one for package holidays but I've recently returned from a great TUI holiday as it was so much cheaper than buying flights and accommodation separately on this occasion and I'd been given a gift voucher for the company.
The problems started when I tried to use the voucher to book the holiday. It turns out you can only use vouchers to pay online if their value exceeds the value of the holiday so I couldn't use them here. You also can't use them to buy currency which only left pre-booking an excursion, in person at one of their branches. The travel agent was very pleasant but the process took ages, involving umpteen forms and print outs which were apparently so that there would be no issues if I lost my copy, which she handed me in a sealed envelope.

The night before the excursion I opened the envelope to discover I had to confirm with the local rep at least 24 hours in advance which had never been mentioned to me. This is now barely 12 hours before a 7am departure. We'd been told to use the app to contact our rep as it would go direct to the local office rather than the UK for a quicker response so sent a message, with an expected 30 minute response time. After 2 hours with no response and no other way of contacting the rep we spoke to reception, where purely by chance/luck one of the staff had his personal phone number and the matter was eventually resolved. The icing on the cake - we finally received a reply to our original message saying contact the rep when he comes in at 11am (4 hours after departure time!)
On a separate issue we paid to upgrade the view of our room. This turned out to mean overlooking the very noisy pool area with very loud music at all hours, and no double glazing, instead of the delightlful view of the nearby quiet nature reserve.

I have booked with TUI a few times now, i booked to go to Rhodes with them last year and just returned from Hurghada, Egypt. I have to say i felt really looked after from booking my holiday right through to returning back to the UK. The company is one of the best tour operators i have ever used. They have some fabulous destinations to fly to and some great accommodations available. We have been very lucky to find some fantastic last minute deals and will definitely be booking with TUI in the future. It's been a pleasure to travel with them on both those holidays and we are looking forward to the next one.👌

Flight got cancelled they didn't inform me till I went in to check in, 6 months after they had cancelled the flight took 2 hours to find another flight.

Firstly the website has great functionality, and offers a wide variety of different types of holidays. There is a holiday for every budget.

Once there, the reps are on hand and are friendly and knowledgable. The excursions are pricey, so we tend to do these ourselves.

We have booked our holidays through Tui for years and go back time and time again.

This was a really helpful and informative website that easily filtered down the options to what we really wanted from our holiday. The website and booking experience was the most seamless part of our interactions with Tui. I’m a very visual person so would have preferred more pictures of the accommodation etc.

Had been looking online for a last minute long haul holiday in the sun for over a week online but was getting a bit overwhelmed by it all. I popped into my local Tui travel agents (Brighton) when passing and had an instant meeting set up with Cathy. She was very helpful and listened to what I was after and came up with a shortlist of hotels that suited me perfectly and at even price matched the online price. Now I have booked my holiday I can finally relax and look forward to it.