www.takeachef.co.uk

I am not in the habit of making a negative reviews as i know they can be harmful to some businesses, but i have had to review my experience with Take a chef. My wife and i had returned from a family holiday and it was our 6th anniversary, we decided that we would dine in as we couldn't get sitters and we want to treat ourselves with renting a high quality chef to come to our home and whip us up something special on this special occasion. We started the ball rolling with paying £300 which was one hundred and fifty pound per head, there most expensive option i think and then were told to pick a menu and the chef will call us to confirm all within 24 hours. We done all that was asked of us and send in our chosen menu and were very excited at the prospect of a great treat of having a top chef cook for us. This is where it all drastically went down hill fast, we were never called, so after a few days we used the in App chat option to message him and ask was all okay? His name was "Craig Mcalpine" and after a few more days he replied at 23.40 the evening before our anniversary to say all was okay, i found this timing kind of weird but thought to myself he is probably a busy chef finishing work. Any how the next morning we called his number to get confirmation of time, he didn't answer, we called again a few hours later and again no answer. We emailed the support email and got no reply, anyway at around 15.30 on the day i tried to contact Take a chef on there Whats App line and was told they could not get hold of the chef either, so that was it a very special occasion ruined at the death leaving us no time to find a sitter or an alternative solution. Then i requested a refund which i was told was no problem but then it took well over a week longer to get it back a few further prompts. Ultimately the chef let me down but the responsibility has to lay with the platform who we paid, overall a very bad experience who i am sad to say i would never consider again and would advise friends and family to steer clear of. I would of given one star but as i did get my money back i give a small amount of credit.