Ooooh very mixed reviews here! I have to say from my own experience, Spec savers are great! Been using them for 20 years and never had a problem. It is always jam packed but in spite of that I always get seen very quickly. Staff are friendly and knowledgeable and yes, they do try to sell you more expensive glasses but I expect they are on commission so you can't really blame them :-)
Poor service, I have worn glasees for 30 years and used Specsavers for the last 10 years, but after my recent experience i will never use their service again.
To begin with. Whilst waiting to see the optician i was already been pushed to choose lenses when i didnt even know if my prescription had changed, and if i needed new glasses.
The optician was fine, and my eyes had changed and i would need new glasses, this is where the problems started, i already knew i needed to have reacter lenses on my glasses as i had this put on my current glasses and the optician had recommended anti glare due to my history of headaches so i was already expecting charges onto the cost of the glasses but the pressure i was then had out on me to get my lenses thined as and i quote my new prescription would have lenses like bottle tops.
I agreed after alot of pressure from the shop assistant who then tried to get me to have my second pair of glasses with reactor lenses with anti glare and a major harassment from the sales assistant to also have thes lenses thinned. I-said no as this was my spare pair that i would only have in the draw incase something happened to the first pair.
Well £214 lighter i left Specsavers, convinced that inhad spent my money well as i already wear hear aids so was thankfull that i wouldnt be wearing bottle top glasses.
When i picked my glasses up i understood why the sales assistant was pilling on the pressure to get my second pair of glasses thinned as they were most certainly NOT bottle tops and were the same thickness of my previous pair, then when i left wearing the pair of glasses with all the alterations i could only see looking straight ahead, if i looked in any other direction the straight ahead the thinning of the lenses distorted the vision which gave me a headache
When i went back into the shop the next day to say i wanted my money back and my glasses unthinned the duty manager was initially helpfull but i had to call the store almost 20 times to find out when my glasses would be ready, which nearly 2 weeks after i still do not have my glasses 😡
Have used for years for my kids. Always friendly and approachable staff, great range of products and can usually get an appointment pretty quickly.
Had some problems with them..I started going to boots
Always had great experiences with spec savers, the best place to go and they always have offers on like 2 for 1.
Never had a problem receiving good treatment here, only thing I don't like is the waiting area is usually jam packed meaning having to stand whilst waiting for an appointment, that said the staff are kind and good at what they do and the glasses me and my partner have had are good.
I recently went to specsavers opticians they rushed me in and out totally gave me the wrong glasses then tried to make me pay again for the right pair absolutely disgusting please go to a proper opticians they don’t refund on their mistakes.
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