I have had sky for nearly 3 years now. They have called me twice to offer me better deals than i already have and have great customer service.
I have had the all in package from sky ...easy to use, no problems.
Can't deny that the TV signal & broadband speeds are good but the monthly cost is too high for me.
I noticed my bill had gone up from £48 a month to £84 , I rang them and asked why, they said my 50% discount that I've had for my 18 month contract had run out, I said can you offer me another deal. He said I can reduce it to £72 a month I said I can't afford that cancel it please. He put me through to cancellation where I told her that I have been a customer for 8 years, she managed to get it down to £61 a month and a further £12 as I cancelled my multi room subscription. Just shows if you tell them you want to cancel they can bring the cost down if they want to. There should be discounts for loyal, long standing customers, new customers get the best deals.
We came back to sky after years with virgin and I’m impressed with Sky Q. It’s really easy and practical to use, menus easy to read and use and having the cinema pack is a life saver.
The product is good but unfortunately their customer service is very poor. You should expect to be on the phone for hours if you have a problem, which undoubtedly will happen as their billing department makes basic mistakes.
The best for watching sky movies!!!! Addicted.
Had sky since I can remember even living back home, will never leave them! Couldn’t live without the variety and recordings on 6 programmes on our new sky Q box!
You have to pay for every single little add on with sky and the programs aren't even that good. The only but that's vaguely worth it is the sports, but it's so expensive for just TV channels. I would not recommend.
A few months ago someone from Sky called me with special offers I could add to my package, I was told I could remove them any time I wanted. So I got box sets and cinema to see through the winter months. So January comes and I call up to take these back off of my plan only to be told that box sets is contracted and I have to keep it for another six months! Obviously I was outraged because the person that called me with the offers said these can be removed any time etc, and these were now costing me £30 extra a month that I can no longer afford. Explained this to the person I called and he was shocked that someone had called and done this so he took off the cinema as I asked and gave me box sets for the price of my previous package before some twerp put a load of extras onto my account that I didn’t want. He was very good and I am very happy!
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