After my car broke down (see scathing review of Ford) I bought a run around. I took out breakdown cover after my most recent experience. Well waste of money. Said run around broke down in Largs (I live in Glasgow). It was start of December and freezing and had my 2 month old baby in the car! Phoned the control team and told hopefully no longer than an hour. I was in a dark country road with a baby and teenager. Battery totally dead and no heating so so cold. Phoned an hour later to be told no engineer near me could take up to 3 hours. At this point it’s 9pm! I was scared and by this point had my baby in my jumper with me for body heat. Explained all this. They offered to pay a taxi for my teeneager to take the baby home alone! The found out how far away I loved and stayed that wasn’t within budget! Thankfully a good samaritan stopped with a set of jump leads around 9.45. Never been so relieved. Worst experience ever made so much worse by not being prioritised correctly.
Have been with the RAC for a few years now and haven’t got anything to really complain about. Service is always as good as to be expected and same as the other big breakdown services. Only gripe has been increase in price - I wouldn’t have minded if it meant quicker service but that stayed the same.
What can I say other than the RAC offer massive insurance policy when I’m out in the 🚘
I know you have to wait if you break down but that’s life - they always get to you and help you in your moment of need!
Used RAC for just over 5 years and well happy with the security they offer when I am on the road. Family subscription saves me money too.
Got a renewal letter through for ovet £100 more than last time. If I cancelled my cover and started a new contract, they'd give it to me at a fraction of the cost. Where is the loyalty to a customer of 15 years?
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