Pretty little thing are very hit and miss! They’re my go to online clothing website however I find myself sending back a lot of my items due to it not looking like the picture on the website (usually due to the material of the product). However the pieces I keep are great! Also, one of the best things about Pretty Little Thing is their customer service. On a couple occasions when I haven’t received an item or an item is damaged I’ve emailed their help line and within 24 hours I have a response and always a refund or help without question. So good!
Pretty little thing is a great online clothing brand who offers lots of different clothes and styles. I love that they do petite and plus sizes now. Overall my experience has been really positive the only time I had any complaints was when the website let me order and pay for an item of clothing and then a day later I get told that they had none left. They refunded the money as soon as possible and I still had the rest of my items I ordered. They also have lots of offers on all of the time and I will be ordering my holiday clothes from here. 😁
Excellent service when I had a problem (parcel was stolen from my recycling box) and they submitted a refund straight away!!
Website is really easy to use and the delivery was great. Loads of clothing options to choose from.
Ordered some dresses for my girlfriend and she loved them!!!
Sizing is a bit bigger and often inaccurate but lovely clothes.
The website is easy to navigate, easy to search sizes and colours.
The fit of the clothes can be a bit temperamental. I have some dresses that are perfect fit others that have been too big or far too small.
Bought a pair of size 6 leather trousers, 2 foundations and a settling powder. Unfortunately, trousers were WAY too big, I even did my measurements and they were still too big but no loss as they were only 10 pound. The foundations were the best colour I’ve ever had though. (Original foundation, very fair and very fair with silver) very oil based but the best coverage and colour for my skin! (Really hard to find a foundation my colour as I’m VERY pale)
Settling powder is good but doesn’t agree with the new foundation. Will be better for other foundations though.
The service was great and super quick. Staff are friendly and welcoming , also it is great value for money would recommend.
Excellent offers, next day delivery for one year is available for just £7.99 and student discount varies between 10 and 20 per cent, making it excellent value for money. Clothing quality always good but sizing can be a bit hit and miss.
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