Machine received on time and in one piece but had some issues with machine performance a few weeks into me using it. I have a full bespoke package geared up for gaming and paid a lot for it but was still cheap in comparison to other bespoke desktop companies. When reporting my issues back the customer service has been pretty slack and I am still yet to resolve. I suppose these are a big busy company now and there customer service levels are strained, but that still does not resolve my issue. Dont like leaving negative reviews as the price was good and the system first week was spot on but I have a issue with getting my issue resolved with a bit more urgency.😡
Repeated issues with my build and constant stress and downtime with waiting for fixes to be carried out. They have sent back to me once before fixed and worked for a week now my system is back with them for a second time. Supoort been tough and i have had to spend ages reiterated points and chasing and arranging re collection with DPD.
My dad uses this a lot and is really happy with everything he has purchased.
Ordered the machine to my liking from top to bottom, received it but there was a few issues with screen going off, this was reported and machines sent back to be rectified which was done promptly, was a pleasant experience overall and happy with PC.
Great help when building the ideal laptop and everything seemed so easy!
Few teething problems when the product arrived but the helpful and pleasant staff were on hand to sort it fast.
I would certainly order again and would be highly shocked if that wasn’t a one of a kind issue.
Thanks guys and girls 🤙🏽
Messed my order up sent wrong spec machine had to send back to them, paid for express build then was delayed a further 2 weeks as they didn't have parts in stock. Spoke to them daily for updates seemed like didn't care.
Selected the custom build and really treated myself with the spec and express delivery. Would of given 5 stars but screen was dim and called for advice and were very unhelpful.
Service was great and delivery was as described.
Only downside is the screen is a bit dark - I have been promised that this issue will be resolved.
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