I was really disappointed with Hermes but I should of known better. The price was extremely cheap but in this service you get what you pay for and I should of used a more reputable company and paid a little bit more.
Even covering my parcel with insurance and requesting that the parcel be signed for, it was left on my mother-in-law's front door step and ended up soaking wet. The box was also dented and looked like it had just been thrown around everywhere. I tried contacting Hermes but gave up trying to claim a refund. Each time you say something the representative comes back with terms and conditions. Hermes terms basically exclude them from any responsibility towards our parcels!
I don't rate Hermes. They only seem to get it right 50% of the time. They've left my parcel with neighbours before and not told me where it was. Other times they've been spot on. Guess it depends on who the delivery person is and whether you catch the company working well on that day.
I have used this service several times and personally never had a problem. Also used for returning and found it very convenient. Staff are very pleasant and helpful so no complaints from me:-)
I have paid insurance and they lost the parcel. They would not pay me any money back. Not even the shipping cost. THIEVES.
If they miss you they give you the option to rearrange the delivery which is good. I work quite late and they deluvernun
Use my Hermes a lot never a problem with pick up and can book a return easy
everytime i use hermes they leave my parcel outside when im supposed to sign for my items what happens if someone takes it off my doorstep unreliable company thumbs down from me
Good service with deliveries & returns.. more so returns. Easy to book a day to have them pick up your parcel. Deliveries I’m not too keen on having someone knocking on my door at 10pm...
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