After a month of waiting for acknowledgement of returning my items (poor quality, nothing like the pictures, horrid material!) they finally emailed me saying they got my items back and it will take (ANOTHER 21 DAYS!)
Knowing it was ridiculous as trading standards is 14 working days - I was away on holiday at the time so decided to just wait. The 21 days were overdue when I got back from holiday and still nothing... After reading reviews I just knew that this was a common issue with the website and I should of read online about them before I even ordered from there!
Anyway, I didn't want to wait any longer or be messed around, so luckily I had paid with Paypal who got on their case and refunded me straight away. Advice: Just don't bother using them, if it's too late for that. Get in touch with Paypal, bank or report them to trading standards. If you don't chase/make a claim, they will try and keep your money.
No reply after i've contacted them several times and I'm also waiting for a refund from the end of February and i still haven't received anything! They are now withholding payment and refusing to get back to me! It's ridiculous
Sent item back for a return as it was wrong size, have waited 8 days for customer service to reply or confirm that it is in hand, no email, nothing, had to contact them and received an automated reply saying thank you for email, but still no reply or contact from them and no phone number supplied on website.....wont use again if and when they contact me,
I shall finish this review once I receive item.
Item returned 1st Class on 28th December, it is now 6th of January and still no replacement or refund ???
THEY REFUND ONLY AS THIS SAVES THEM RETURN POSTAGE...Clever move that, if they have made the mistake ?
I will keep readers informed of "Misspaps" customer service return emails.
8th January still waiting for reply
OK finally got refund on the 10th, however, it has cost me over £10.00 in postage fees to receive and return the garment which was simply much to small for the size they stated so all in all a costly experience for me to receive absolutely NOTHING....... l hope others will keep this in mind if ordering from Misspap, they accept no responsibility for bad labelling, all in all an AWFUL, EXPENSIVE and time consuming experience .
YOU HAVE BEEN WARNED. Zero stars.
Can always rely on a discount code here, not my fav store but one i will always check and most of the time will end up buying something due to the value available 😍
Always loved misspap one of my
Favourite online shops,great quality clothing!
The delivery service is great and come on time, good quality clothing, they always have discounts so go check their page out.
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