"PLEASE PEOPLE SAVE YOURSELF FROM DISAPPOINTMENT, DO NOT SHOP from justmylook.co.uk
I honestly would not advice anyone to purchase any product from justmylook.co.uk.
I ordered the L.A girl foundation on the 28th of March, 2018 from justmylook and received an email that it had been dispatched that same day. I expected to receive my order on a Friday, March 30, as they stated it would be delivered in 2 days as I had intentions of filming a product review for my youtube channel. However, the product got delivered on Saturday contrary to what they stated.
Secondly, it was bad enough that the product was delivered late but what made it worse was that they sent me the wrong products. I ordered the L.A girl pro matte in color medium beige but what I received was a color beige which was nothing close to my skin tone.
I was mortified by this and felt really disappointed. I first had to deal with the fact that the product was delivered late and let my viewers down who were expecting a review video and now they sent me a totally different shade from what I ordered.
I honestly believe that this was not just a so-called “sincere mistake”, I later gathered that justmylook are horrible retailers who are out to put their unfortunate customers out of pocket. They often consciously send their innocent customers the wrong products and then manipulate the whole situation to their advantage. I felt so bad that I had not read their genuine customer reviews on other reviews sites before I ordered from them. They also post fake reviews claiming they give great services.
I have now sent it back to them and was expecting the right product sent to me. However, they have ignored my messages and have refused to send me the right item even after I have sent their wrong product back to them. This is what they often do to their customers and then manipulate the whole situation to their advantage. They first send you the wrong product and then issue an erroneous request for you to send it back to them under the so-called pretext that it was a “sincere mistake” and then after you send it back to them they ignore your emails and put you out of pocket. Justmylook are irresponsible and unprofessional manipulative retailers who are out to put their unfortunate customers out of pocket.
They are dishonest business individuals and I am of the opinion that they should not be allowed to continue trading. Their customer service is poor and highly condescending.
This was my first time shopping with justmylook, I had a horrendous experience and will never shop here again. There are numerous stores offering better services.
PLEASE PEOPLE SAVE YOURSELF FROM DISAPPOINTMENT, DO NOT SHOP from justmylook.co.uk
They sell literally everything, lots of quality hair products and make up essentials, every time I’m after my Tigi bedhead hair products this is always my go to website for all my hair products.
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