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www.hellofresh.co.uk

Category : Food & Drink

All reviews (1)

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MissusE (Found My Feet)
Published on 20/04/2019

Nice recipes but not one for on a budget

I have had the opportunity, to taste this subscription box as they did have a very good deal on. The selection of recipes were OK and some food was on there that I wouldn't think to cook. Some was tasty others were bland and I had add my own seasoning. My down fall was that I opted for a certain item not to be in my future box, when that box came there it was. I complained about this and it was like a battle with a team, it was very much a struggle with the communication as not one person deals with your complaint. But when this complaint has been dealt with and close they want feed back on one person. which does not make sense I even made the suggestion that one person to deal with a query for consistency, they responded their system doe not work that way. I have now unsubscribed, not sure if I am to use this again, as I am on a budget and for the customer service if that was a struggle for a simple query then I wouldn't want to contact them for anything else.

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