We travelled many miles to get the lamp we wanted. We bought the smaller one in our local store and then knew they did the tall one but only had stock in Beckton so we travelled to get it. 4 years later we still have the lamps and they look great.
I placed an order for some homewards online but on completing the order realised the address was 1 House out! After initial horror and panic I was able to ring through, on a Saturday afternoon and the advisor changed it immediately, a very simple process. They also picked up the call in seconds not the usual 30 minute wait you often get with these call centres.
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