5 Review (s)
54 Old Shoreham Rd
My Dante recliner armchair arrived a few days back which is a welcome addition to my new office, its looks cool and stylish and is really comfortable. It reclines really nicely either power or manual recline, comes with a 10 year guarantee and overall i am happy with this product.
Just bought a mattress from FV that was rolled up ready to take there and then. This was perfect as I don’t have time to arrange delivery. Great service from ‘paul’ In Hove! I even got free cookies and and hot drink
Delivery was late and then i had to change delivery address as i moved flats and the problems began, it was then more trouble than it was worth and delayed things another 11 days. would not buy again.
Nothing but problems since we've had the sofas delivered, recliner faulty, marks and stains on the sofas when removed from packaging. Then we're cheeky enough to send the same batch again after saying they were brand new ones.
DO NOT BUY FROM THESE GUYS - DELIVERY IS VERY POOR!!
We were told that we could be waiting up to 16 weeks for the sofa, which we agreed to and made the payment.
The DAY before the 16 weeks was up (no issues with this), I was contacted by phone by an ignorant guy from the delivery firm and TOLD that my sofa was being delivered the following day. I explained that this did not suit me as I had work and nobody would be in take delivery. The guy responded with - well it cant stay in the warehouse so you need to sort something and I signed the paperwork and that is final.
I told the guy I no longer wanted the sofa and a refund will be made, to which he was rude and his ignorance showed even further. I hung up the phone and drove directly to the store in which I made the purchase from and they were apologetic but not helpful and refused a full refund.
I would never use this shop again as they obviously think that they are head and shoulders above the customer and that they can just be rude to you and then slap their terms and conditions in your face when you pull them up on it!
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