Bought a 2014 Ford Focus ecoboost in 2015. Last year with no warning at all after having only had the car and looked after is for 2 years the engine “went” (in the words of my garage). I contacted ford as it was to cost £2000 to replace. Girl on the phone was lovely however after much back and forth being passed from pillar to post and spending months and months waiting for responses I had to cut my loses. My engine went on a motorway while I was 3 weeks away from giving birth. Now after taking it to a garage I was told this is a common fault with this type of car and that Ford just always wriggle out and that’s basically exactly what happened. I think they passed me around and had me waiting so long in the hope I went away!
I suppose they won because I did give up. Call it the new mum hormones but I had had enough so I lost around £6000 having to trade the car in as a non starter to get a new car that I’ll be paying off for the next 5 years. Will never trust Ford ever again!
I love ford and my local dealership is excellent, however, my experience with other dealerships haven’t been great.
I went into the ford dealership in Ashford they were very friendly and welcoming and I know fords are very reliable cars I’m on the lookout for my next ford.
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