1a Hook road
0844 474 4444
BUYER BEWARE! Original item was delivered incorrectly, replacement has not arrived and is now well beyond the replacements promised delivery. Customer Care do not respond to to their own online ticket process and do not pick up calls when you dial in. Voice mail is all I've encountered and messages go unreturned...AVOID!
Ordered what I thought we 4'6'' panels, posts, fixings to go with it and post mix. As I work full time I was told someone would call me before attempted delivery was made. NO PHONE CALL! Panels weren't as big as expected and the post mix wasn't with the delivery due to the lorry being 'overweight'. Now I need to order concrete plinths and posts to make the fence higher. They won't let me return posts and fixings unless I pay a 20% relisting charge. What's that all about? You DO NOT have to pay to relist something on your own website! When the post mix will arrive is anyone's guess, because I won't be here to accept delivery. Terrible company. GO SOMEWHERE ELSE!
UPDATE! eDecks delivered the post mix and plonked it in the public carpark at the front of my bungalow. Again no phone call even though I was told the driver would call an hour before delivery. My 80 year-old dad and 75 year-old mum went round to see if anything had been delivered and ended up shiftin 6 x 20kg of post mix using a trolley. Not happy, especially after edecks emailed me to REMOVE my comment!
Having looked online for hours and hours I finally decided to use eDecks for my art grass and I am certainly impressed with my choice!!
Delivery was on time and most importantly the product was of great quality. 80% has been laid by my landscaper and it already looks great - cant wait to see the finsihed article as this will complete my garden.
If you want a service that offers genuinely great products theneDecks is a place to shop.
I ordered some composite decking and after searching a few companies online I decided to use edecks.co.uk.
Paid my money and order arrived but 1/3 of the boards were damaged and when I contacted the office they were very rude and unhelpful.
I continued to ask for a conclusion and it ended up with a company director contacting me and apologising for the way this order was handled.
If it was not for the rude staff they would have got 5 stars but I would certainly use the company again as the products were first class.
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