Ordered and paid for a bed on a Friday and was told delivery could be the following Tuesday, but could take slightly longer which was fine.
Two and a half weeks later I received a call to arrange delivery.
The delivery day was agreed and explained that I couldn’t be at home until 4pm - this was also agreed and I was told that I was put down for last delivery and that I would receive a phone call 30 mins prior to arrival...all seemed fine!
Day of the delivery I receive a phone call at 11am TELLING me they are five minutes away from my address to which I replied - delivery was agreed for after 4pm so you’ll have to drop it off later. I was met with a very rude answer telling me they can delay the delivery until 1pm latest...my response was to explain that he can shove his mattress where the sun doesn’t shine and I’ll have a refund and spend my money with a company that can stick to agreements.
After I had spoken to the rude and ignorant delivery driver I contacted the office to arrange the refund. The guy in the office seemed surprised and asked for a little time to resolve the issue...which I agreed to.
A couple of hours later he called back to apologise again and asked if he could be given another opportunity and the mattress be delivered after 4pm...to keep the peace, I agreed.
3.15pm - I get a phone call from my partner telling me she’s just been dropped a mattress off by a very rude delivery driver (luckily she was in as she wasn’t due back until the evening) - I contacted the office again just to inform the guy I’d been dealing with that their service has been bog standard or worse from the minute I’d paid my money. If you can’t get a delivery time right two hours after it’s meant to have been sorted - then there isn’t much hope at all. The excuse I was given by the office was - well we told them to deliver after 4pm. Either they’ve lied or the delivery service they use need reading lessons as they didn’t manage it.
Would never use the company again and would advise others to avoid them too - there are much better companies in the local area that will offer a much better service.
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